At Dustin Shirt Templates, we are committed to ensuring customer satisfaction by providing high-quality, customizable T-shirt design templates. However, because our products are digital downloads, they are non-returnable and non-refundable after purchase.

Refunds and Exchanges Policy:

Due to the nature of our digital products, all sales are final. Once a template is purchased and the file is downloaded or accessed, we cannot offer a refund or exchange, as digital products cannot be “returned.”

Situations Where Refunds Are Not Available:

  • Change of Mind: If you change your mind after the purchase or decide you no longer need the template.
  • Incorrect Purchase: If you mistakenly purchase the wrong template or file format.
  • Lack of Software Compatibility: We recommend ensuring that you have the necessary software (such as Adobe Photoshop or Illustrator) to edit and customize the template files before purchase. Refunds are not issued if your software does not support the provided formats (PSD, AI, PNG).
  • Failure to Download: Once you receive the product download link, it is your responsibility to download and store the file. Refunds will not be provided due to failure to download or accidental deletion of the files.

Exceptions to the Policy:

We will only issue refunds or exchanges in the following cases:

  • File Corruption: If the file you receive is corrupt or damaged and cannot be used as intended, please contact us immediately. We will verify the issue and, if confirmed, provide you with a new download link or an alternative solution.
  • Download Link Issues: If the download link provided to you is incorrect or does not work, please reach out within 7 days of purchase, and we will promptly provide a working download link.

How to Request Assistance:

If you encounter any problems with your purchase, you must contact us within 7 days from the date of purchase at dus.tha.22@gmail.com. Please provide your order number, the email you used to make the purchase, and a detailed description of the issue you’re facing. We aim to resolve your problem as quickly as possible.

Digital Product Warranty:

We guarantee that the files provided will be free from defects, and we offer assistance with any technical difficulties in accessing or using the product. However, no refunds will be issued for issues caused by user error, unsupported software, or incorrect use of the template.